General contract conditions
1. Introduction.
The general contracting conditions described below (hereinafter “General Conditions”) exclusively govern the contractual relations between any user of the website https://envilowines.com/ and the seller, which is the company EN VILO WINES S.L.
The service contracting procedure is carried out completely electronically through the website https://envilowines.com/, having the same validity as its in-person signature.
These general conditions of sale detailed below are the only ones applicable and replace any other condition or prior agreement, unless the parties expressly agree in writing to another type of agreement and this cancels or modifies these general contracting conditions.
The language used throughout the contracting procedure will be Spanish and will be the language that governs the relations between the parties. The sample of information in any other language will be considered conditional on the first. In case of discrepancy, the Spanish version will take precedence over any other language. another translation or adaptation.
EN VILO WINES S.L. may occasionally modify the stipulations contained in these general conditions, so it is advisable that these be read each time you visit the page https://envilowines.com/. These modifications will take effect from their publication and will not have retroactive effects and will not apply to purchases made previously - previous versions can always be consulted through the links contained on the platform and They will be printable and/or downloadable through the button established for this purpose.
Each purchase on the website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general conditions of sale after having read them.
By accessing the website, you agree to respect the general conditions, as well as the conditions of use that appear therein.
2. Place an order.
Through the website: https://envilowines.com/ (24 hours a day, every day). You just have to register as a customer, enter the section of the online store that interests you, view the item you want and add it to the shopping cart. Repeat this process as many times as there are items you wish to purchase. At the end of the purchasing process you will see the payment options. Choose the one that suits you best and confirm your subscription. Once you confirm the payment, you will receive a copy of the General Contract Conditions in the email account that you have provided us, you can download them in PDF format in the following button.
Our customer service hours are Monday to Friday, from 10 a.m. to 2 p.m. and 5 p.m. to 8:30 p.m. From now on, when we talk about deadlines in business days, these are counted from Monday to Friday.
Once the order is placed, you will receive it at the indicated address in 24-48 hours, unless you place it on a holiday or weekend, in which case the indicated period will begin to count from the first business day.
3. Information about products.
To facilitate your contracting, we pay great attention to information regarding the characteristics of the services through descriptions, photographs and videos that illustrate our products.
4. Non-execution of this contract.
Art.110:
In the event of non-execution of the contract by the entrepreneur because the contracted good or service is not available, the consumer and user must be informed of this lack of availability and must be able to recover without any undue delay the sums paid under the same. .
In the event of unjustified delay on the part of the businessman regarding the return of the sums paid, the consumer and user may claim to be paid double the amount owed, without prejudice to their right to be compensated for the damages suffered in the that exceed said amount.
Art.111:
If the contracted good or service is not available, when the consumer and user have been expressly informed of such possibility, the entrepreneur may supply, without a price increase, a good or service with similar characteristics that has the same or higher quality.
In this case, the consumer and the user may exercise their rights of withdrawal and resolution under the same terms as if it were the good or service initially requested.
5. Prices.
Subscription prices are shown in euros (VAT included).
Transportation costs are not included. (see shipments and returns according to destination).
We reserve the right to modify our prices at any time. However, we undertake to apply the current rates indicated on the website at the time of placing the order.
6. Billing.
EN VILO WINES S.L. will have the obligation to issue an invoice to those clients who demand it. Said invoice will include the concept and details of the amounts received for the shipment of the requested orders. EN VILO WINES S.L. will send, on paper along with the order, a purchase invoice made to the contact address provided by the user in their registration process. Likewise, if the buyer so requests and in accordance with the express consent that he provides in his request, he may, at the time of completing the purchase, request that the invoice be provided in electronic format, which will be sent to the email address of contact that the buyer provides in the purchase process and/or to the electronic contact address provided at the time of user registration.
7. Protected payment.
We offer you the following payment methods:
With credit or debit card: Visa, Visa Electron and MasterCard.
By bank transfer: Make the transfer to the account number that will be provided to you. It is recommended that when the bank transfer is made, your bank or savings bank sends us an email saying that you have made the transfer to speed up the process (since it reaches us within 2 or 3 days, depending on your bank).
Payment will be charged at the time of order confirmation, as long as prior authorization has been obtained from your bank or savings bank. If the payment has not been authorized, your order cannot be taken into account.
8. Right of withdrawal.
You have fourteen (14) calendar days from delivery to the address indicated by the client (by virtue of the provisions of articles 68 and following of Royal Decree 1/2007 - according to the wording given by Law 3/2014 - ) to inform us that you exercise this right.
Withdrawal form:
https://envilowines.com/contactenos
The exercise of this right will be carried out without any penalty and without the need to indicate the reasons, although the client must bear the direct cost of returning the order to EN VILO WINES S.L...
To formalize the right of withdrawal, you must contact EN VILO WINES S.L., at the address info@envilowines.com, sending a completed withdrawal form that accompanies these Terms and Conditions as ANNEX 1 or sending a communication instead. reliable. Upon receipt of said communication, EN VILO WINES S.L. will indicate how to send the order to its facilities, which must be unused and with all its labels, packaging and, where applicable, documentation and original accessory elements that came with it. The cost of the return will be assumed by the client and must occur within fourteen (14) calendar days following the date on which the client has informed EN VILO WINES S.L. of your decision to exercise withdrawal.
The refund of amounts paid will be carried out as soon as possible and, in any case, within fourteen (14) calendar days following the date on which the client has informed of his decision to withdraw by refunding the credit card. credit or debit used to make the purchase.
9. Safeguard Clause.
All clauses or provisions of this contract must be interpreted independently and autonomously, with the rest of the stipulations not being affected in the event that one of them has been declared VOID by a final court ruling. The contracting parties agree to replace the affected clause or clauses with another or others that preserve the effects sought by the parties.
10. Applicable legislation and submission of jurisdictions.
Purchases and sales made in The Company are subject to Spanish legislation.
We inform you, in accordance with current regulations, that you will be able to access the EU Online Dispute Resolution Platform at any time, at the following address:
https://webgate.ec.europa.eu/odr/main/?event=main.home.show. .
Regardless of whether you go to said Platform, we inform you that in the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, EN VILO WINES S.L. submits to the consumer arbitration systems, to said Online Dispute Resolution Platform of the European Union.
If you do not wish to use these systems or waive them, we inform you that any conflict or discrepancy in relation to these general conditions will be submitted to the Courts and Tribunals that have jurisdiction in accordance with the applicable legal regulations: in the case of end consumers. , the competent Courts and Tribunals will be those of the place of fulfillment of the obligation or the domicile of the purchasing party.
In the event that the purchasing party acts on behalf of a legal entity, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Albacete.
This merchant undertakes not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, which may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brands programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. Additionally, the following activities are also explicitly prohibited:
"Sale of alcoholic beverages to minors under 18 years of age".